Terms & Conditions

These Terms and Conditions ("Terms") form a binding agreement between M/S UnivEase Education & Visa Solutions ("UnivEase", "we", "us") and the client purchasing or using our services ("Client", "you"). By requesting, paying for, or using any UnivEase service, you confirm that you have read, understood, and accepted these Terms.

These Terms apply to all UnivEase services purchased under a Service Order. If these Terms conflict with a Service Order, the Service Order prevails only for that specific point.

UnivEase provides consultancy and procedural guidance only. We are not an embassy, consulate, university, visa application center, or government authority, and we do not control decisions, appointments, requirements, or processing times.

"Authority": any embassy, consulate, immigration authority, visa application center, government authority, university or college, regulator, or other third-party controlling decisions, appointments, timelines, or requirements.

"Service Order": the quotation, invoice, money receipt, or written confirmation describing purchased services, scope, and fees.

"Service Fee": fees charged by UnivEase for our professional time and work.

"Third-Party Fees": fees charged by entities other than UnivEase, including university application fees, university tuition fees, courier charges, bank or payment gateway charges, translation/notary/attestation charges, medical or travel insurance charges, and any other external costs.

"Tracking Number": the internal case reference issued for your file.

"Working Day": Sunday to Thursday in Bangladesh, excluding public holidays (unless we state otherwise in writing).

5.1 Full advance payment: All UnivEase Service Fees are payable 100% in advance. We start work only after full payment is received and the Service Order is confirmed.

5.2 Third-Party Fees and VAT: All Third-Party Fees, applicable VAT, and any payment processing charges (if applicable) are payable by the Client unless UnivEase explicitly states otherwise in writing. Third-Party Fees are separate from the Service Fee.

5.3 Payment channels and chargebacks: Payments may be made by cash, bank transfer, card, mobile or internet banking, or approved payment gateways, as available. Bank and gateway terms apply. If a payment is reversed, disputed, or charged back after work starts or costs are incurred, you must immediately settle outstanding amounts and reimburse related charges.

5.4 Price changes: Third-party fees and external service provider charges may change due to Authority revisions, exchange rate movements, or provider price changes. We will inform you before incurring additional costs where practical.

5.5 Changes to UnivEase Service Fees: UnivEase may revise its Service Fees from time to time without prior notice. The Service Fee applicable to you is the fee stated in your Service Order at the time you place the order.

Many parts of education admissions and visa processing depend on Authorities and external service providers. You acknowledge and accept that:

• Authorities and visa application centers control requirements, fees, processes, appointments, and timelines.

• Universities control admission and scholarship decisions, deadlines, and required documents.

• Couriers, logistics providers, banks, and payment gateways control transit times and payment processing once items or transactions are handed to them.

• UnivEase is not liable for Authority or third-party actions, decisions, or delays outside our reasonable control. 

If your Service Order involves handling, transporting, or submitting passports or original documents, the following applies:

Authorization and records: You authorize UnivEase to receive, hold, submit, collect, dispatch, and/or transport passports and original documents as per the Service Order, and we will maintain reasonable handover/receipt records. Where cross-country dispatch of a passport is required, prior permission from the Ministry of Home Affairs (MoHA) must be obtained before dispatch, and the Client shall provide all required documents and authorizations. MoHA decisions, timelines, and requirements are determined solely by the relevant authority and remain outside UnivEase's control. UnivEase shall exercise reasonable care while items are in its custody.

Transit risk: Once items are handed to a courier or third-party logistics provider, custody and transit risk pass to that provider. Any delay, loss, damage, or misplacement occurring while in the third party's custody shall be dealt with under the third party's terms and liability limits, and shall remain outside UnivEase's control.

Client verification: You must verify issued visas, letters, and documents upon receipt, including name, passport number, dates, entries, and conditions, and notify us promptly of discrepancies.

Return without approval: A refusal, different visa outcome, or non-acceptance due to missing or late documents does not create an automatic refund entitlement.

Unclaimed items: If you become unreachable or do not collect within 30 days of our notification via email, SMS, WhatsApp, phone call, or any other written or recorded method, we may store items at your risk/cost or return them by courier to your recorded address at your expense. We are not responsible for delays caused by an unreachable Client.

Any timeline we provide is an estimate. Actual timelines depend on Authorities and third parties. We provide updates when received or when your case reaches a meaningful next step. You may request an update through our official communication channels.

UnivEase may help prepare forms and supporting documents, but you remain responsible for confirming all submitted information is correct, complete and consistent. Where appropriate, we may request written approval before submission. If you approve incorrect information, UnivEase is not responsible for the resulting outcome.

This Payment and Refund Policy is deemed incorporated into the Terms and Conditions. Any payment made or refund requested constitutes your acknowledgement and acceptance of the terms set out herein:

• Service Fees relate to UnivEase professional time and work delivered; Third-Party Fees are separate and follow third-party rules (refundable only if and when the third party refunds them).

• No refund is provided solely because a visa/admission outcome is negative, an appointment is unavailable, or processing takes longer than expected.

• Refunds, if any, apply to the Service Fee portion only and exclude non-refundable add-ons already delivered. 

10.1 Stage-based Service Fee refunds (Client cancellation)

If you cancel in writing, the following refund guideline applies to the Service Fee:

10.2 Additional notes

• VAT paid on the UnivEase Service Fee is non-refundable.

• If any visa fee or university application/tuition fee paid to UnivEase remains unused and has not been submitted or processed, UnivEase shall refund that specific unused amount in full (100%), subject only to any unavoidable bank/payment gateway charges actually incurred.

• If a case is on hold for more than 3 months due to missing documents or lack of response or any other reasons, UnivEase may close the case; reopening may require a new Service Fee.

• If forged/misleading documents are provided or unlawful actions are requested, UnivEase may terminate the service with no refund.

• If a specific paid add-on has already been delivered (for example translation, notarization, courier booking, or paid university application submission), that add-on is non-refundable; Third-Party Fees incurred on your instruction remain payable. 

10.3 Cancellations and rescheduling

All Cancellations must be submitted in writing via email to hello@univease.com. Rescheduling/changes depend on third-party rules (embassy/VFS policies, university deadlines, courier pickup windows). Any third-party rescheduling fees are payable by the Client.

10.4 Refusals and reapplications

If a case is refused, UnivEase may, at its discretion, offer guidance or a new service offer for reapplication. Any discount/credit is not automatic and must be confirmed by email. Third-Party Fees are not credited unless the third party refunds them.

Complaints must be submitted in writing via email to hello@univease.com within 2 Working Days of the issue arising, with supporting evidence. UnivEase shall review and respond within a reasonable time. We encourage resolving disputes in good faith before legal action.

UnivEase is not responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, strikes, political unrest, war, pandemics, government restrictions, system outages, or courier disruptions. In such cases, services may be paused or rescheduled and third-party rules will apply.

By paying for, requesting, or using any UnivEase service, you confirm acceptance of these Terms and acknowledge that final outcomes depend on Authorities and third parties. By continuing to browse this website or by placing any new Service Order after these Terms are published or updated, you acknowledge and accept the applicable version of these Terms.

For any question regarding these Terms & Conditions in relation to an active or completed UnivEase service, please contact us through our official communication channels or email us at hello@univease.com.

To help us identify your case and respond appropriately, please include your Tracking Number, full name, and contact details when writing to us. Case-specific enquiries may not be processed if the Tracking Number or required identification details are not provided.